Return Policy
Returns
Please read the information below, then use our contact form to start your return process.
To receive proper credit for returned items the following criteria must be met:
- Authorization must be made before merchandise can be returned. (RMA Number) Unauthorized returns are subject to a 25% restocking charge.
- All returns must be made within 90 days from the invoice date. Returns made after 90 days from the invoice date are subject to a 25% restocking charge. No credit will be given after 180 days.
- All returns must have an RMA number on the outside of the box. Returns that do not have an RMA number on the box are subject to a 25% restocking charge.
- All returns, whether defective or surplus, must be returned in the original box and condition. Any part not returned in its original package or condition is subject to a 25% restocking charge. No credit will be issued for items that are not in condition for reselling.
- Returns must be packaged carefully to avoid damage in shipping. There will be no credit issued for items damaged in return shipping.
- No credit will be given for individual items returned out of kits. (Gasket kits, cylinder kits, overhaul kits and head kits.)
- Special order items are subject to Manufacturer's return policies. (Manufacturer's restocking charges and may be nonrefundable.)
Shortages or Damages
Please notify us within 2 days of receiving your shipment of any shortages or damage. We cannot guarantee any allowance after 2 days. This also applies to orders that are dropped shipped.
Core Returns
- To receive credit for cores the following criteria must be met:
- All cores must be returned within 90 days
- Cores must be returned in their original boxes.
- An RMA # must be on the outside of the box.
Ready to start your return? Please use our contact form and select 'Request a Return'.
